| | Print | |
Advanced Communication SkillsCommunication is essential to success, poor and ineffective communication is recognised as one of the biggest challenges in modern business. Despite continuous development of new systems and new technologies ultimately the success of communication will always depend on the skills of the people doing the communicating. Challenges in CommunicationThe process of communication can be complicated by a number of factors. Failing to meet the challenge of getting communication right can be characterised by many and varied symptoms including: • Difficulty in finding answers or relevant information • Duplication of work and / or processes and systems • A silo mentality that hampers even the most motivated • Lower productivity and underachivement • A culture of apathy When improvements are not made poor communication can degenerate rapidly and the following symptoms signal a break down: • Lack of rapport, empathy or understanding between people or departments • Conflict and a blame culture • Poor morale and high staff turnover • Increased costs Solving Communication DifficultiesUltimately the effectiveness of communication lies with the individuals doing the communicating, their skills in delivering messages and interpreting feedback. To be successful in communicating information requires a number of different but complimentary practical skills, including the following: • Recognising that communication is a process, understanding how that process works and taking personal responsibility for ensuring that the process works • Understanding that different people respond to different styles of communication and recognising the preferences that others have • Adopting a flexible style so that your communication is designed to meet the needs of those with whom you are communicating • Developing and utilising advanced sensory acuity to enable you to better understand when it is your turn to listen • Eliciting and paying attention to feedback to ensure that your communication has been understood as intended 80:20 Communication SolutionsWe work with organisations in a number of different sectors and our focus is on training clients to develop skills to support excellence in communication. Our courses are designed to teach people how to: • Structure communication with the appropriate format and language to get results • Elicit and deliver feedback that demonstrates whether communication has been understood • Use advanced techniques and questioning to identify and recover missing information • Understand, deliver and interpret the non-verbal and beyond conscious aspects of communication • Balance the delivery of content with the need for an appropriate style We run a number of open courses with an emphasis on communication skills. However advancing the communication skills of an individual or team really holds the potential to radically improve preformance. As such wherever possible we prefer to begin the process of delivering commnications training with a consultation. Find out more about our communications trainings by calling 0845 6025966 or or using this Contact Form |
