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Emotional IntelligenceThe idea of a ‘Collective Intelligence’ is not a modern concept, neither is the idea that there is more to success than cognitive intellect. In fact it is now recognised that the Emotional Intelligence exhibited by your key staff contributes far more to the bottom line of your business. Defining Emotional Intelligence“The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions effectively in others and ourselves”. Daniel Goleman In his book ‘The New Leaders: Transforming the Art of Leadership into the Science of Results’ Goleman posits a useful model indicating a dynamic interaction between four core domains of EI: Self Awareness: A deep understanding of our own emotions, values, strengths and weaknesses that gives a sense of what matters most. Recognising this allows us to understand what attracts our attention and defines our complex behaviours. Self Management: control of negative emotion whilst allowing full expression of positive emotion liberates a leader and allows for better management of change. Social Awareness: allows leaders to sense and tap into values systems, attune to the moods of a group and develop higher levels of empathy. Relationship Management: this is critical to influence and persuasion, collaborations and conflict management. Within each domain a full set of ‘emotional competencies’ has been derived. Developing Emotional IntelligenceThere is no real mystery to Emotional Intelligence and in fact although the term has only been popularised over the last decade the underlying competencies are not new. Developing Emotional Intelligence is about developing new levels of awareness. It is also about developing empowering beliefs and desirable behaviours to the point at which they habituate. Developing greater awareness of self and others together with the introduction of new beliefs and behaviours is simple. What is essential to success is the motivation to put in to practice what has been discovered and learned. This motivation is best achieved by encouraging learners to link the changes to tangible personal benefits. Making Emotional Intelligence Training WorkRecognising that much of the success of training lies in post training practice and implementation, perhaps even more so for EI training, we always offer a free post training plan. As the success of EI training is so dependent upon post training activity we also offer to develop a personalised implementation and practice plan. This can be developed in conjunction with a pre-training needs analysis and post training feedback assessment. Additionally, aspects of EI form a significant portion of our coaching activity. For those interested, whether you have attended training or not, we offer various coaching packages that will deliver rapid change and development. |
